Eliminate Billing Hassle Without Losing Control

Let CSI's Utility Billing Pros Do It For You

CSI's Utility Billing Outsource Service will save you billing cycle hassles and save you money when compared to in-house bill and payment processing. You provide us your meter reading file. We'll calculate your bills, print them, and mail them. Then we will collect your payments, process them and provide you with scores of web-accessible reports to keep a finger on the financial pulse of your operation.

Billing for your services and collecting from customers is, at the same time, the lifeblood of your utility and the source of most of your headaches.

Now there is a way to keep that financial lifeblood pumping and to get rid of the headaches, hassles and expense.

Compudata Services, Inc. (CSI), with 25 years experience developing billing software for private and municipal utilities, can take over your entire billing, payment processing and customer service efforts. So you can focus on running the operation. And, best of all, you can:

Cut your costs.
Retain 24/7 access to a very current copy of ALL of your financial data.
Enjoy improved management information from a rich suite of pre-configured reports.

Billing Features

You e-mail or upload your meter readings file to CSI.
We import your meter readings into our billing system.
We calculate your bills.
We generate a billing register for your review and approval.
After your approval, we print bills using your choice of a post card or a letter and envelope format.
We deliver bills to the Postal Service for delivery to customers.

Payment Features

Your payments will be directed to a Post Office Box maintained exclusively for your customers.
Your payments will be processed and posted within 24 hours.
We make daily deposits directly into the bank account you specify.
Customers who are late in making payments will immediately receive a late notice in accordance with your policies.
Customers who fail to respond will be issued a shut off notice in accordance with your policies.
We apply penalties and/or interest to delinquent accounts and turn these accounts over to a reputable collection agency.

Customer Service Features

We establish a toll-free telephone number for the exclusive use of your customers.
We publish that number to your customers and invite them to contact us with billing problems or questions.
You may also direct customers to contact us with any billing problems or questions.
We resolve issues according to your policies and record any required billing adjustments.

Reporting Features

A copy of your customer and payment data will be encrypted and stored on a secure web server for your 24/7 access. Access will be protected by strong passwords.
This copy of your data will be freshened at the end of each business day.
You will have access to a suite of 32 pre-configured reports.
Each report can be customized to meet your specific needs.
Each report can be viewed on your monitor or printed to a local printer. Or it can be saved as a text, database or spreadsheet file and imported into other programs.